Different Voices user involvement
Different Voices was an inpatient mental health user involvement project, run by The Advocacy Project. It closed in 2018. It supported people who used hospital mental health services in Westminster and Kensington & Chelsea to be involved in influencing, improving and shaping services.
Where we worked
The project was for people who used inpatient mental health services in Westminster and Kensington & Chelsea. We worked with service users on mental health wards, and with service users in the community after their discharge.
We provided a user involvement service in the following hospitals:
- Gordon Hospital – on Vincent Ward, Ebury Ward and Gerrard Ward.
- St Charles Hospital – on Amazon Ward, Danube Ward, Ganges Ward, Thames Ward, Nile Ward and Shannon Ward.
How people got involved
People got involved in the following ways:
- Attended patients’ forums and focus groups on the wards
- Became service user representatives and attended hospital management meetings
- Sat on NHS recruitment panels
- Participated in NHS meetings, consultations and events
- Hospital co-production projects with CNWL NHS Trust
- Contributed to Speakeasy magazine
- Participated in inpatient surveys
- Joined the Different Voices group in the community
We recognised that not all people wished to participate in groups or meetings, so they also got involved on a one-to-one basis.
People were involved in a way that suited them, including:
- Short-term transient participant
- Regular members
- Flexible members
People got involved according to their interest and availability.