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your voiceyour rightsyour choice

Engagement Officer, Healthwatch Royal Borough of Kensington & Chelsea

Job title: Engagement Officer

Reporting to: Healthwatch RBKC Lead Officer

Contract: Permanent

Hours: Part time 22.5 hours per week

Salary: £27,256 per annum

Location: RBKC, London

Closing date: We will interview as suitable candidates apply

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Download job description and person specification

Download our recruitment pack

About the role

You will lead the community engagement function of HWRBKC by creating opportunities to reach out and engage with local people, particularly hard to reach and seldom heard groups to gather views and experiences of local residents who use NHS and social care. You’ll have a thorough understanding of the ways local voices can be used to shape and improve services. You will keep abreast of best practice in engaging with communities using creative and innovative engagement techniques, making sure these are integrated across the service.

Your role will involve working to the Lead Officer to develop a targeted engagement plan that ensures HWRBKC hears from a range of diverse communities as well as the wider population and deliver the activity in the plan. You will also undertake projects on specific health and social care issues which will include planning and carrying out public engagement and working with stakeholders to ensure projects have measurable outcomes and impact. You will work with the Communications Officer in producing accessible reports and presentations to make sure we can maximise the impact of our intelligence gathering.


About Healthwatch

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. The Advocacy Project has been running the local Healthwatch service in Brent since April 2021, and is now also running Healthwatch Westminster and Healthwatch Kensington and Chelsea.


About The Advocacy Project

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.


How to apply

Upload your CV and a supporting statement explaining why you think you’re the person we’re looking for and how you meet the knowledge, skills and experience listed in the person specification. (NB we will only be accepting applications from candidates who upload both a supporting statement and CV).

It’s a legal requirement that you are eligible to work in the UK for all our posts.

If you have any questions please get in touch on .


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