Job title: Hackney Advocacy Manager
Reporting to: Head of Service Delivery
Hours: 37.5 per week
Salary: £30K – £36K per annum
Closing date: Monday 8 April
Interview date: Tuesday 16 April
Information pack: Details about The Advocacy Project and the role
The Advocacy Project
The Advocacy Project helps the most marginalised and vulnerable people living in London make effective choices about what happens in their lives while helping them shape the services we all need. We want to make sure people across all age groups – young people, adults, and older people, and across all care groups – including learning disability, mental health, older people and dual diagnosis, can:
- voice their concerns and issues
- clearly understand their rights
- make effective choices about what happens to their lives
We do so through advocacy services that provide objective support for individuals, and user involvement projects that help service providers improve their performance.
The Advocacy Project is the lead provider of advocacy in Hackney. This role is to deliver the vision for advocacy as set out in the London Borough of Hackney’s service specification. The vision encompasses:
- delivering high-quality statutory advocacy undertaken by our staff
- managing a network of small and medium-sized enterprises (SMEs) to deliver high-quality non-statutory advocacy in line with the eligibility criteria and to develop their potential to deliver statutory advocacy
- developing alternative forms of advocacy
- making sure the Hackney Advocacy Hub is managed effectively.
The post-holder will need to stay abreast of strategic developments in law, policy and practice so the Hackney Advocacy Hub develops in line with national best practice. The Hub runs within a ‘payment on closed cases’ contract so prioritisation, work scheduling and financial management are key requirements.
The role also includes acting as the safeguarding lead and responsibility for staff management in Hackney, including:
- oversight management of all staff for this contract
- direct management of two senior advocates with 6-8 staff reporting to them
- direct management of the network coordinator who manages 10 SMEs.
Key responsibilities – manager
- Ensuring the Hackney Advocacy Hub delivers the vision for advocacy as set out above.
- Ensuring quality of delivery across all our services in Hackney and adapting existing services to be developed in line with emerging trends and needs.
- Managing and assuring the quality of non-statutory advocacy provided by subcontractors (SMEs) and upskilling SMEs to gain QPM accreditation and delivery of statutory advocacy.
- Contract management and performance management of the SMEs in line with the sub contracts and service specifications.
- Managing the Hackney service in line with LB Hackney contract and payment schedule to ensure a cost efficient service aligned to budget forecast and requirements.
- Ensure all advocacy is delivered in line with The Advocacy Project’s Best Practice Handbook.
- Contribute to the Case Law Review Group, and contribute to the review of policies and practice so we continually enhance the quality of our services.
- Identifying gaps in service provision and raising with the commissioners through the governance board.
- Successful contract monitoring meetings with commissioners and leads identified for follow up work through making sure all work completes to time, cost and quality in line with contracts.
- Monitoring and delivery of projects and contracts to time, budget and quality.
- Responsible for the data integrity in the case management system for the Hackney service, ensuring accurate and timely reporting to meet commissioner and management requirements, in addition to analysing the data to report on trends, themes and issues.
- Act as the lead member of staff in Hackney and develop effective working relationships and partnerships with key staff in health and social care services and commissioning.
- Oversee awareness-raising programme for all services to ensure a thorough understanding of our services amongst referring agencies, eligible people and key stakeholders.
- Leading the Hackney team and managing and supervising direct reports providing guidance, coaching and support.
- Working with HR to make sure staff are appropriately skilled and actively participate in our learning and development programme (including NAQ).
- Ensure the service is responsive and sensitive to the needs of the community with protected characteristics.
- Being the safeguarding lead in Hackney.
Key responsibilities – general
- Carry out all tasks in compliance with The Advocacy Project’s organisational policies and mission.
- Attend relevant training courses and be proactive to ensure ongoing compliance with legal and service provision requirements.
- Undertake other projects, duties and tasks as required.
- To ensure an understanding and compliance with Health and Safety, risk regulations and The Advocacy Project policies.
- Ability to combine seeing the big picture with an eye for detail.
- Solutions focused self-starter with an ability to thrive in a busy environment.
- Demonstrable track record in financial management.
- Experience of managing and developing contracts and delivering advocacy services.
- Thorough understanding of statutory and non-statutory advocacy principles and practice models of issues faced by those who are likely to be eligible for these services.
- Thorough understanding of user involvement and co-production principles and practice.
- Sound knowledge of current issues in health and social care policy, practice and legislation.
- Exceptional stakeholder management abilities with experience of building effective relationships with ranging commissioners, partners, service users, and colleagues.
- Excellent communications (written and verbal) and interpersonal skills.
- Experience of using a case management system to gather and analyse data to produce a range of comprehensive reports.
- Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.
- Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
- Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision, and values.
- Achieved a relevant professional qualification.
- Evidence or commitment to ongoing professional development to ensure compliance with legal and mission requirements.
The Advocacy Project is a Disability Confident Committed and Mindful Employer and our staff are integral to the quality of the services we deliver. We are committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to free confidential counselling service, and interest-free travel loan/bike loan.
All our staff are supported to access continuous learning and development opportunities including our monthly lecture series delivered by sector experts such as Dawn Harwood, Service Director at Women’s and Adolescents Forensic Service, West London Mental Health Trust on ‘Future trends in mental health in a forensic setting’ and Megan Karnes, Director of Hoarding UK on ‘Hoarding behaviours, the Care Act and Advocacy.’
How to apply
Please submit your CV and supporting statement setting out your experience in relation to the job description and person specification.
If you have any questions please contact
Please send your application to us by Monday 8th April