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your voiceyour rightsyour choice

Senior Advocate (IMHA/ICAA)

Job title: Senior Advocate (IMHA/ICAA)

Reporting to: Advocacy Service Manager

Contract: Permanent

Hours: 37.5 per week

Salary: £28,400 per annum

Location: Ladbroke Grove, W10

Application closing date  21 Feb 2019


The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make effective choices about what happens in their lives while helping them shape the services we all need. We want to make sure that people across all age groups – young people, adults and older people, and across all care groups – including learning disability, mental health, older people and dual diagnosis, can:

  • Voice their concerns and issues
  • Clearly, understand their rights
  • Make effective choices about what happens to their lives

We do so through advocacy services that provide objective support for individuals, and user involvement projects that help service providers improve their performance. Find out more about us at

Role Purpose

This role provides line management responsibility for IMHA/ICAA advocates and referral coordinators. The role will include the allocations of referrals to advocates. You will work with service managers to raise awareness of IMHA/ICAA. You will provide Independent Mental Health Advocacy and Independent Care Act Advocacy for eligible adults.
You will work as part of a team of advocates, reporting to Advocacy Service Manager.

Key Responsibilities – Independent Advocate

  • Provide advocacy for eligible people under the Care Act 2014 and Mental Health Act 2007
  • Provide instructed and non-instructed advocacy as appropriate
  • Work within and meet case-working standards, monitoring system requirements and service goals, ensuring all those requiring advocacy are referred appropriately into the service
  • Work to the advocacy empowerment cycle and actively promote self-advocacy throughout all work with service users where practicable
  • Lead on raising awareness of IMHA and referral pathways to referring agencies and other stakeholders, and work with other senior advocates on raising awareness of ICAA.
  • Refer eligible people to other types of statutory or non-statutory advocacy as appropriate
  • Provide line management support and supervision to IMHA/ICAA advocates and referral co-ordinators, including regular supervision, performance management, and appraisals
  • Deputise for service manager in their absence
  • Working with the referral coordinators to ensure referral pathways are followed and referrals are allocated efficiently, accurately and within the requirements of the contact
  • Lead team meetings as appropriate
  • Provide reports and information as required and work with the advocacy Service Manager to ensure reports are delivered on time and to quality
  • Maintain up-to-date knowledge of mental health act, mental capacity act, and care act legislation, local and national policy relating to this work
  • Keep up to date with developments and good practice guidelines in independent advocacy, including different advocacy models
  • Develop effective working relationships with key staff within health and social care services
  • Work as an active member of the advocacy team, contributing to service planning and development and where necessary, provide cover within the team

Key Responsibilities – General

  • To participate in team meetings and training as required
  • To participate in personal, team and organisational development
  • To contribute to monitoring reports as required
  • To ensure an understanding and compliance with Health and Safety, risk regulations and The Advocacy Project Policies
  • To work to The Advocacy Project mission, vision, and values
  • Undertake other projects and tasks as required

Person Specification


  • Understanding of the role and responsibilities of advocacy under Mental Health Act and Care Act
  • Understanding of the eligibility criteria for non-statutory advocacy and IMCA and referral pathway
  • Experience of working with people with mental health issues and an understanding of the issues they face
  • Experience of work with a wide range of people who are likely to be eligible for advocacy under the Care Act 2014
  • Experience of managing staff and providing direct line management support and supervision
  • Experience of referral allocation and supporting case management processes.
  • Sound knowledge of health and social care services, including current issues in policy, practice and legislation.
  • Experience of the principles and practice of advocacy and an understanding of different forms of advocacy
  • Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests
  • Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from commissioners to service users and colleagues
  • Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies
  • Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload
  • Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values
  • Evidence or commitment to ongoing professional development


  • Achieved a relevant professional qualification e.g. NAQ (or studying for a relevant professional qualification)
  • Knowledge of advocacy under the Mental Capacity Act (IMCA)
  • Knowledge of housing and benefits in relation to advocacy
  • Understanding of Accessible Information Standard
  • Ability to speak a local community language

Employee Benefits

The Advocacy Project is a Disability Confident Committed and Mindful Employer and our staff are integral to the quality of the services we deliver. We are committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days’ annual leave (including up to 3 days between Christmas and New Year), participation in pension scheme with 6% employer contribution, access to free confidential counselling service, and interest-free travel loan/bike loan.

All our staff are encouraged and supported to access continuous learning and development opportunities including our monthly lecture series delivered by sector experts such as Dawn Harwood, Service Director at Women’s and Adolescents Forensic Service, West London Mental Health Trust on ‘Future trends in mental health in a forensic setting’ and Megan Karnes, Director of Hoarding UK on ‘Hoarding behaviours, the Care Act and Advocacy.’

How to apply

Please complete the form below and submit by 21 Feb 2019.

Application form

Job application form
  • If you require this form to be sent to you so that you can fill it in more easily, or for it to be submitted in a different format please contact Abi Seckley on or 020 8969 3000. Examples are a format in Braille, large print or submission via tape recording. This will in no way be detrimental to your application.
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