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your voiceyour rightsyour choice

Service user and Carer Representative

Help shape London mental health services at a strategic level


Volunteer opportunity: Service user and Carer Representative London Adult Mental Health Transformation Programme

Role title: Service user/ carer representative

Reporting to: Mental Health User Involvement Coordinator

Commitment: Minimum 6 months

Hours: Varied

Expenses: Travel expenses to meetings will be covered, in line with NHS England policy.

Closing date: This is a rolling recruitment, but please return your application as soon as possible

DBS: People that take part in meetings and workshops will be required to complete a DBS application.

Interview: Those that meet the criteria will be invited for an informal interview.

We will contact you to confirm we have received your application.

The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make effective choices about what happens in their lives while helping them shape the services we all need. We want to make sure that people across all age groups – young people, adults and older people, and across all care groups – including learning disability, mental health, older people and dual diagnosis, can:

• Voice their concerns and issues
• Clearly, understand their rights
• Make effective choices about what happens in their lives

We do so through advocacy services that provide objective support for individuals and their loved ones, and user involvement projects that help service providers improve their performance.

Role Purpose

The London Adult Mental Health Transformation Programme is looking for passionate service users and carers across London to represent the service user and carer voice at workstream meetings.

The Adult Mental Health Transformation Programme has six workstreams, these are;

  • Increasing access to psychological therapies (IAPT),
  • Digital IAPT,
  • Early intervention in psychosis,
  • MH in Integrated Care Systems,
  • London Mental Health Transformation Board
  • Perinatal mental health (from April 2019).

We can explain more about these workstreams in person or over the phone. There will be two representatives recruited per workstream.

The workstreams are varied in scope and purpose, but most have a role in

  • Interpreting national guidance
  • Developing London-wide recommendations and resources
  • Providing information and advice to commissioners and providers

Service user and carer representatives will be working on the workstreams alongside NHS professionals from across London.

As well as recruiting individuals to sit on workstreams, The Advocacy Project is looking for people who would like to comment on NHS papers and plans that can be taken to meetings by the service user and carer representatives.

Key responsibilities

Service user and carer input may include but is not limited to:

  • Participation in meetings (clinical reference groups/ projects) to inform and shape workstream activities and outputs
  • Comment on workstream documents/work and support responses to enquiries
  • Events – facilitating and speaking at workshops or meetings
  • Co-production – working alongside professionals to deliver specific pieces of work.

Person specification

People who:

  • have lived experience of mental health issues or people who have cared for someone living with mental health issues
  • are passionate about shaping and influencing mental health services
  • have experience of constructive involvement and influencing at meetings or committees
  • can represent the views of other service users and carers as well as their own
  • work well in a team
  • can review and comment on papers ahead of meetings
  • have an interest or experience in one of the six workstreams listed above

What we can offer you

  • A member of staff to support you in your role
  • Training to carry out the role
  • Skills and experience that will offer a genuine pathway to employment or further volunteering
  • DBS check
  • References for future roles

How to apply

Please fill in the application form and equal opportunities form as soon as possible.

For more information about the role please call 020 3960 7910.

If you cannot commit to attending meetings but would like to be involved by contributing your views, please contact Bonnie Studd at or on 020 3960 7910.

To request a paper application form, please call 020 3960 7910 and return your completed form to:

Abigail Seckley
The Advocacy Project
73 St Charles Square
W10 6EJ

Service user and Carer application form

  • About you

  • About the role

  • Please tell us why you would like to become a user representative for the London Adult Mental Health Transformation Programme
  • What we need from you

  • All committee members are subject to DBS disclosure.
  • Please give us details of two references
  • Referee 1
  • Referee 2
  • How to contact us

  • To speak to someone about the role, ask for a paper copy of the application form or help to complete the application form over the phone, please call 020 3960 7910.
  • Keeping your information safe

  • Thank you for completing this form. The Advocacy Project will store your personal information safely and securely and will only use it for the purpose of delivering our services, as we have detailed in our Privacy Policy. The Advocacy Project records are held in accordance with current Data Protection legislation.
  • Additional information

  • Please tell us if there are any ‘reasonable adjustments’ we can make to support you in your application or with our recruitment process.
  • This field is for validation purposes and should be left unchanged.