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your voiceyour rightsyour choice

User Involvement Coordinator - Camden

Job title: User Involvement Coordinator

Reporting to: User Involvement Manager

Contract: 2 years fixed term

Hours: 30 hours per week

Salary: £27,350 pa pro rata

Closing date: 12pm.Monday 18/02/19

Location: Camden, London


The Advocacy Project

The Advocacy Project helps the most marginalised and vulnerable people living in London make effective choices about what happens in their lives while helping them shape the services we all need. We want to make sure that people across all age groups – young people, adults and older people, and across all care groups – including learning disability, mental health, older people and dual diagnosis, can:

  • Voice their concerns and issues
  • Clearly, understand their rights
  • Make effective choices about what happens to their lives

We do so through advocacy services that provide objective support for individuals, and user involvement projects that help service providers improve their performance. Find out more about us at

Role Purpose

The ethos of our User Involvement services is to bring those who have been users of health and care services back into projects and forums to help improve the services we all need. And while the focus of our day to day work is on London, we want the impact of that work to have a benefit beyond the capital too so it truly shapes the services we all need as a society.

We have recently started to work with Camden mental health user involvement service and are looking for an exceptional User Involvement Coordinator to join our dynamic and innovative User Involvement team.

Key Service areas

  • Facilitate and administer Camden’s existing service user involvement infrastructure
  • Build the capacity and diversity of mental health service user voices across Camden
  • Work with Camden commissioners to develop co-production and ensure service users participation in council and CCG commissioning

Key Responsibilities

  • Work with service users to steer and shape the project, gathering their insight and experiences and working collaboratively with decision makers to inform and shape local policy, strategy and service developments.
  • Support and manage participation payments through The Advocacy Project Reward and Recognition policy and procedure, and work with HR and payroll to support the employment of service users, as required.
  • Support the capacity building and innovation with organisations and individuals to effectively participate in user involvement across Camden, ensuring the service reflects the diversity of the local area, including hard to reach groups.
  • Manage a pool of service users to participate in user opportunities such as focus groups, procurement panels and other commissioning activities, ensuring people have the necessary training, skills and experience to meaningfully participate.
  • Work with Camden Co-production lead to embed co-production principles within the commissioning cycle.
  • Be an active member of Camden mental health voluntary sector including membership of the Resilience Network
  • Liaise and work with local and national speaking up groups and forums, as appropriate, to develop joined up consultation and engagement.
  • Manage and deliver consultations, training and workshops that align with local and national priorities, as well as The Advocacy Project’s strategic priorities.
  • Communicate effectively with service users, utilising technology, creativity and innovative methods to maximize participation opportunities.
  • Manage projects according to contracts and allocated budgets ensuring they meet agreed standards, monitoring system requirements and service goals and provide accurate and timely project updates and monitoring reports, as required.
  • Liaise with the User Involvement Manager to strengthen service user voice, outcomes and impact monitoring of user involvement in service development and delivery
  • Maintain up to date knowledge of health and social care services/legislation and local and national policy and priorities to inform user involvement and engagement.
  • Identify development opportunities and keep up to date with, and implement key developments and good practice in user involvement and engagement including co-production, representation and consultation models and approaches.
  • Develop effective working relationships with key staff in health and social care services, working in partnership with them to shape local and national services.
  • Work as an active member of the user involvement team contributing to service planning and development. Where necessary, provide cover within the team.
  • Raise awareness and actively promote self advocacy and user involvement for service users.

Key Responsibilities – General

  • To participate in team meetings and training, as required.
  • To participate in personal, team, organisational and business development.
  • To comply with The Advocacy Project policies, including health and safety, risk management, safeguarding and data protection policies.
  • To work to and uphold The Advocacy Project mission, vision, and values.
  • Undertake other projects and tasks, as required

Person Specification


  • Experience of the principles, practice and different approaches to user involvement, including co-production, consultation and speaking up forums.
  • Ability to listen and build trust, to encourage people to express their own views and participate in speaking up opportunities, enabling them to influence local and national development and strategy, particularly in relation to people who use mental health services.
  • Experience of running user involvement projects.
  • Effective in working with a wide variety of stakeholders ranging from commissioners, carers, service users and colleagues.
  • Understanding of the issues faced by those who are marginalised and vulnerable, particularly those using mental health services, and recent developments in policy and practice, and health and social care legislation.
  • Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.
  • Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
  • Willingness to promote The Advocacy Project in line with our mission, vision and values.
  • Evidence or commitment to ongoing professional development.


  • Ability to speak one or more community languages.

Employee Benefits

The Advocacy Project is a Disability Confident Committed and Mindful Employer and our staff are integral to the quality of the services we deliver. We are committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days’ annual leave (including up to 3 days between Christmas and New Year), participation in pension scheme with 6% employer contribution, access to free confidential counselling service, and interest-free travel loan/bike loan.

All our staff are encouraged and supported to access continuous learning and development opportunities including our monthly lecture series delivered by sector experts such as Joe Batty, Senior Community Development and Engagement Officer at Kensington and Chelsea Social Council on Grenfell Tower recovery: grassroots activism and social enterprise Jacqui McKinlay, Chief Executive of the Centre for Public Scrutiny on Advocacy, local democracy and scrutiny.

How to apply

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If your require any further information please contact

Application form

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