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NHS complaints advocacy

Independent Health Complaints Advocacy (IHCA)

Have you had a difficult experience with the NHS?

We all know NHS services work incredibly hard and have patients’ interests at the centre of what they do.  However, occasionally things go wrong and when they do it’s important we speak up to resolve problems and help improve the service for everyone. We can support you to make a complaint about:

  • hospitals & ambulances
  • GPs & pharmacists
  • dentists & opticians
  • care homes
  • any other specialist services funded by the NHS

Making a complaint can make a difference
By making a complaint, you can get answers, an explanation or apology, and help improve services for other patients.

Self-help information pack
Our information pack explains the complaints system and includes tips to help you through the process. Download the pack here or ask us to email you a copy.

Who can make a complaint
Anyone can make a complaint about an experience they had themselves – or someone they’re representing such as a child, someone they act as a carer for, or someone who has died. If you live in the London boroughs of Hackney (from 1 April 2021) or Hammersmith and Fulham, you can get personal support from one of our advocates. Find out how we work.


Contacts and further information
Hammersmith & Fulham borough: 020 8106 1500
Hackney borough: 020 3960 7920
Make an online referral
Frequently asked questions
Download a leaflet or a poster (Hackney / Hammersmith & Fulham)

Please contact us if you would like information in easy read or another language.