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Self-help information pack

The self-help information pack covers:

  • how the complaint process works
  • what to do and who to complain to
  • how to access your medical records

Download the NHS complaints information pack for you to view or print at home. You can also contact us and ask us to send you a copy by email.


Get in touch
Hammersmith & Fulham borough: 020 8106 1500
Hackney borough: 020 3960 7920
Make an online referral
Frequently asked questions

Please contact us if you would like information in easy read or another language.