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How we work

Image shows a close-up of a table with several easy-read documents and two people involved in a meeting working on a table.

 

We work in creative and innovative ways to engage people who face discrimination and are often excluded, to be involved in shaping and improving services and influencing change.

There are a number of ways in which people can get involved in the development and delivery of services.

  • User representatives
  • Group work and one to one work
  • Community groups
  • Meetings, consultations and events
  • Surveys and interviews
  • Patient forums and focus groups
  • Conversation cafes
  • Magazines
  • Recruitment panels
  • Mystery shopping
  • Training
  • User Focused Monitoring