The Advocacy Project’s receptionist, Carol Scott, says the charity empowers people to take control of their lives.
What do you like about The Advocacy Project?
“I love how the organisation creates a lot of value in society and communities. We’re working with human beings; not just numbers. The charity supports individuals on a case-by-case basis, shaping its service to their needs.
Before contacting The Advocacy Project, people with learning disabilities, mental health conditions and dementia have faced stigma and discrimination on a daily basis. They’ve been sidelined by society and made to feel invisible.
The organisation gives these individuals a voice – the chance to speak up and have a say in the decisions that affect their lives. Advocates provide them with support and information, which empowers them to take control of their lives. It’s liberating for people.”
What are you passionate about?
“I’m passionate about giving vulnerable people a voice. When I applied for the role at The Advocacy Project, my father had not long since died. While he was ill, I was acting as an advocate, speaking up on his behalf as he was unable to speak to the doctors.
This was a turning point for me. It was difficult watching how he was treated in hospital, but it gave me a personal interest in advocacy. The job came up at the right time.”
How does your work help people and contribute to a better world?
“Our advocates are real examples of how to be good human beings. They treat everyone who comes to The Advocacy Project with respect and graciousness.
Because of their work, people with learning disabilities, mental health conditions and dementia realise they still matter and that they can contribute to society.
I speak to a lot of people on the phone who are looking to meet with an advocate. A lot of people are distressed because of their personal circumstances. They’ve been thrown from pillar to post.
They want me to listen to them and help them. I explain that I will try to help them as best as I can, whether it’s filling out a referral form for them to see one of our advocates or signposting them to another organisation.
It may seem like a small contribution, but I hope it has a positive impact on their lives.”