This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. If you click Reject we will set a single cookie to remember your preference. Find out more in our privacy policy.

your voiceyour rightsyour choice

How we work

Image shows a close-up of a table with several easy-read documents and two people involved in a meeting working on a table.


We work in creative and innovative ways to engage people who face discrimination and are often excluded, to be involved in shaping and improving services and influencing change.

We use many different ways to involve people in helping to develop services:

  • user representatives
  • group work and one to one work
  • community groups
  • meetings, consultations and events
  • surveys and interviews
  • patient forums and focus groups
  • conversation cafes
  • magazines
  • recruitment panels
  • mystery shopping
  • training