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Supporting our staff

Image shows staff smiling around a table at our staff conference

Staff working together at our conference, April 2017

We support our staff to learn and develop in their roles, to fulfil their potential, and to feel safe and happy in their work. We’ve been awarded the Quality Performance Mark, recognising the commitment and ability of staff to provide excellent services that make a difference.


Learning and development

We actively support all staff to develop their knowledge and skills, and to share expertise with colleagues – whether that’s through structured courses or day-to-day learning.

“Wow! Ten out of ten for The Advocacy Project. What an amazing commitment to the professional development of their staff.” Kate Mercer Training

We’re proud to work with Kate Mercer Training, who are highly respected in the field, to support our advocates to achieve the National Advocacy Qualification.

As part of our continuing professional development programme for staff, we run a series of expert talks. Highlights have included Mark Hooper (Deaf Positives Action) sharing his tips for working with the deaf community, and Professor Luke Clements speaking about people with disabilities accessing social care.


Supportive working culture

We have embedded a supportive and understanding culture into our working practices. We offer access to a confidential care line to support staff with any issues they might be facing – whether that be emotional situations they come across in their work, or non-work related issues.

We hold accreditations both as a Mindful Employer (supporting staff with mental health conditions) and a Disability Confident employer (recruiting and retaining people with disabilities).


“The Advocacy Project is working hard to ensure advocates have excellent support and training to undertake their roles… advocates found the TAP lectures, internal training, team meetings and case review meetings extremely helpful.” QPM report, 2017


Involvement and participation is embedded at every level of the organisation. We actively encourage staff to voice new ideas and explore new ways of working – whether this is working with our fundraiser to scope a new project or involvement in our development committee to support community fundraising initiatives.