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your voiceyour rightsyour choice

What advocates do

Here’s an overview of how advocates support people – whether that’s on the phone, by video call, or face-to-face. To ask for an advocate for yourself or someone else, click here.


What advocates do

An advocate supports people to:

  • speak up about what they want
  • know what their rights are
  • understand information so they can make their own decisions

An advocate will not give advice, make choices for someone, take another person’s side, or judge.


How advocates work

  • We are independent from other services.
  • Advocacy is free of charge to the person using the service.
  • Advocacy is confidential; we will not pass on anything someone shares unless they ask us to, or there’s a risk of harm.


What advocates can help with

Advocates can support people to:

  • speak up at meetings
  • get the right support
  • make a complaint
  • get the services people need.


What we do

We talk with people and give information in a way they understand. Our advocates will:

  • work with people one-to-one
  • explain what we can and cannot do
  • give information about other services.