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User involvement

Our user involvement projects support people to speak up about the services they use.

“It is very beneficial and gives me a sense of purpose.”

User involvement is making sure the voices of people are heard and they are able to actively shape and improve the services they use and influence local and national policy.

People who use services are experts on how they should be developed and delivered. They have first-hand experience, know what they need, what works well and what does not.

People should have the opportunity to be involved in every aspect of the services they use – from their individual care and treatment, to the management, planning and evaluation of the services they receive.