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your voiceyour rightsyour choice

How we can help

Our advocates can support you to make a complaint. This can be as simple as directing you to the information you need, or explaining the complaints procedure so you can take the complaint forward yourself.

We also offer more personal support including helping you to write complaint letters and attending meetings with you if needed.


How can we support you?

The type of support we give will vary depending on your needs.  We can…

  • talk to you about your concerns
  • explain the NHS complaints process and Patient Advice and Liaison Service (PALS) and how they work together
  • guide you through options so you can decide what you want to do
  • suggest other helpful information and organisations
  • allocate an advocate to support you, or the person you’re making a complaint on behalf of (eg a relative or friend)
  • help you convey how your feel about the NHS care you’ve received
  • help you prepare for meetings if necessary
  • make sure your wishes, and no-one else’s, are followed
  • help you to understand any responses you receive and support you to decide on further action


Get in touch

Ask for advocacy support (make a referral)

Download a leaflet or a poster (Hackney / Hammersmith & Fulham)

Frequently asked questions

Speak to our referrals team:
– 020 8106 1500 (Hammersmith & Fulham)
– 020 3960 7920 (Hackney)